At Myles Grills, we value your satisfaction and strive to ensure you are happy with your purchase. If you’re not completely satisfied, please review our return and refund policy below.
1. Return Eligibility
You may return products within 7 days of delivery if they meet the following conditions:
- The item is unused, uninstalled, and in its original packaging.
- All accessories, manuals, and tags are intact.
- You have a valid proof of purchase (invoice or order confirmation).
Note: Items that have been used, damaged by the customer, or not returned in original condition may not be eligible for a return or refund.
2. Non-Returnable Items
The following items cannot be returned:
- Products that have been installed or used
- Items damaged due to misuse or negligence
- Custom or special-order items
3. Return Process
To initiate a return:
- Email us at [email protected] within 7 days of delivery.
- Include your order number, reason for return, and photos (if applicable).
- Our support team will guide you through the return procedure.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
4. Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- We do not provide cash refunds.
5. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of receiving the order. We will arrange a replacement or issue a full refund upon confirmation.
6. Contact Us
For any questions or concerns about returns or refunds, please reach out to us at:
📧 [email protected]